Store FAQ
Shipping All goods are packed in padded white envelopes (Jiffy Lites G4).
- SA Goods are sent via Speed Services Couriers.
(Delivery is usually within 3 working days).
- International orders are sent via OCS Couriers to their hubs overseas
(2-3 days) and then posted by normal parcel post.
- Delivery to the UK is normally 7 working days.
- Delivery to the USA is normally 10 to 14 working days.
Shipping is handled by third party logisitics companies and while we will endeavour to ensure your order will arrive within the timeframes listed above we can not make any guarantees. Should you have any queries concerning the status of your order please feel free to contact us at store@sarugby.com. Please include your order number in all correspondence.
Shipping is charged per item at the following rates:
- South Africa - R65/item
- United Kingdom - R150/item
- United States of America - R180/item
- Rest of the World - R200/item
Returns and Refunds
Should you wish to make a return or request a refund please contact us at store@sarugby.com . Please include your order number in all correspondence.
Orders
Orders are processed as soon as payment has been received. To check the status of an order visit http://www.sarugby.com/store/ordstatus.php.
Security
We do not collect any personal information at the sarugby.com/store.
Credit card details are collected securely by an external payment processor.
For details of the sarugby.com general privacy policies please review our Privacy Policy .
Payment
Payment is only accepted via credit card.
- sarugby.com/store accepts payment from VISA, Mastercard, American Express, and AMEX.
- Payments are processed in South African Rand (ZAR).
- sarugby.com/store has no control over the conversion rate at which credit card companies will process international credit cards, although we will endeavor to display up to date prices in international currencies.
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